Refund Policy

Last updated: January 10 2025

Thank you for choosing E Learning Traders SMC Ltd. We provide high-quality online courses designed to enhance your skills and knowledge. We want to ensure your satisfaction with our services, including any course purchases made through our platform. Please read the following refund policy carefully.

1. Refund Eligibility

We offer a 14-day money-back guarantee on all courses purchased through our website. To be eligible for a refund, the following conditions must be met:

  1. The refund request is made within 5 days from the date of purchase.
  2. The course content has not been fully accessed or downloaded.
  3. No course completion certificate has been issued.
  4. The request meets the criteria outlined in section 2.

2. Valid Reasons for Refund

Refunds will be considered in the following situations:

  • Technical Issues: In case of technical difficulties or issues related to the platform that prevent the user from accessing the course content.
  • Dissatisfaction: If the course content does not meet the user's expectations, provided the user has engaged with less than 30% of the course material.
  • Duplicate Purchase: If the user accidentally makes a duplicate purchase of the same course.

3. Non-Eligibility for Refund

Refunds will not be provided under the following circumstances:

  • The user has accessed more than 30% of the course content.
  • The course has been completed and a completion certificate has been issued.
  • The refund request is made after 15 days from the date of purchase.
  • The request is based on personal preference or change of mind without valid reasons.

4. How to Request a Refund

To request a refund, please contact our support team at elearningtraders@gmail.com with the subject line "Refund Request - [Course Name]". Include the following information in your email:

  • Your full name
  • Email address associated with the account
  • Course name and date of purchase
  • Reason for the refund request

5. Refund Process

Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 3 business days and credited to the original method of payment.

6. Contact Us

If you have any questions about this refund policy, please contact us at elearningtraders@gmail.com.